Trust
Certain, not guessed.
An assistant that speaks in your name has to be reliable. That is why fixed rules apply.
Answers from the content you approved
The basis is solely what you approve. During the pilot we fine-tune together — binding information is still given by you.
Clearly marked as an AI assistant
Visitors can always see they are chatting with an AI assistant and that answers may contain mistakes.
No enquiry without confirmation
Contact details are only passed on once the visitor explicitly confirms the enquiry. No automatic harvesting.
Privacy from the start
Processing in line with the GDPR, a transparent privacy policy, no sharing with third parties for advertising.
The documents behind it.
What they say is what is binding — versioned and provable by checksum. For anyone who wants to know exactly:
Legal documents are available in German only — the German version is the legally binding one.
Privacy policy →How joinin processes personal data — including retention periods.Data processing agreement (DPA) →The agreement under Art. 28 GDPR between your organisation and joinin.Technical and organisational measures →Access control, encryption, deletion concepts.Sub-processors →Which service providers joinin uses and for what.Pilot terms →The rules of the free 30-day pilot.